Why is the loading taking some much time?

a) Troubleshoot your Internet Connection

Low download speed will result to slow game play or loading issues. Let’s take a look at your internet speed by following this guide:

1. Open your browser and visit this website  click here or use any speed test app or website that you prefer.
2. Click “Begin Test” button.

                   

3. Wait while speedtest.net calculates your ping, download speed and upload speed.

4. Results will appear once speedtest.net finished calculating your your ping, download speed and upload speed.

5. Compare the result of speedtest.net to your subscribed speed.
6. If your download speed based on the test is lower than your subscribed speed, please contact your Internet Service Provider (ISP) for assistance.

b) Increase your Flash storage

1. Open your browser(Google Chrome/Mozilla Firefox/Internet Explorer) .
2. Click here. It will redirect you to Flash Player Website Storage Settings panel.
3. Click “Delete all sites”

*Note: The site may take a while to load.

*Note: Adobe’s webpage and interface may change at any time, which can affect how the opt out function works.

c) Increase your Internet Browser’s cache

Internet Explorer

  1. Go to the Tools menu and select Internet Options.
  2. Go to the General tab.
  3. Click the Settings button under “Browsing History”. That should open the Temporary Internet Files and History Settings dialog box:
  4. The “Disk space to use” value is the maximum disk cache size.
  5. If you want to increase your cache size, you can do that here.
  6. Click on the View Files button. This will open the Temporary Internet Files folder.
  7. Click on the up arrow or in some other way navigate to the parent folder.
  8. In the parent folder, right click on “Temporary Internet Files” and select “Properties” from the popup menu. This will display the Temporary Internet Files Properties window:
  9. The “Size on disk” value is the amount of cache you’re currently using.

Firefox

  1. Enter “about:cache” in the URL field. You’ll see the Information about the Cache Service page:
  2. The maximum cache size and amount currently in use are shown under the “Disk cache device” section.
  3. If you want to increase your cache size, go to “about:config” and modify the setting for “browser.cache.disk.capacity”.

Chrome

  1. Enter “chrome://net-internals/#httpCache” in the URL field. You’ll see the Network internals page:
  2. The “Max size” and “Current size” are shown in alphabetical order.
  3. If you want to increase your cache size:
  • Right-click the Google Chrome shortcut on the Start menu or desktop and select “Properties.
  • Click the “Shortcut” tab at the top of the “Google Chrome Properties” window.
  • Click the “Target” field, and push the “End” key to move the cursor to the end of the text.
  • Push the space bar once.
  • Type “–disk-cache-size=10000000″ in the field, modifying the number after “size=” so that it represents the space that you would like to devote to the Google Chrome disk cache in bytes.
  • Click “OK.” Close any running instances of Google Chrome, and re-open the browser to begin using the new cache size.

Opera

  1. Click the Opera menu | Settings | Preferences. This will display the Preferences dialog box.
  2. Select the Advanced tab.
  3. Choose “History” in the left hand nav.
  4. The “Disk cache” size show the maximum disk space allowed.
  5. If you want to increase your cache size, you can do that here.
  6. To find the amount of cache currently being used, go to Help | About Opera and find the directory location for “Cache”.
  7. For Windows: right-click on this directory in Explorer and select “Properties” from the popup menu.
  8. The “Size on disk” value is the amount of cache you’re currently using.

Safari

Safari appears to not have a “max size” cache setting. Safari’s cache on Windows is in C:\Document and Settings\[username]\Local Settings\Application Data\Apple Computer\Safari\History\. 

d) Make sure that your JavaScript is enabled

Zynga games utilize JavaScript which is a client side technology. This means that the actual processing of some of the things that happen within the game will occur on your computer and not on our servers. If you are experiencing difficulties loading our games or using features within our games you may need to verify that your current internet browser has JavaScript enabled. 

Safari users please do the following:

  1. From the Gears Icon at the top right of your browser select the Preferences option
  2. Select the Security tab.
  3. Check Enable Javascript
  4. Close the Preferences window.
  5. Refresh/reload your browser window.

Firefox users please do the following:

  1. Select Options from the Tools menu
  2. Click Content
  3. Check Enable Javascript
  4. Click OK
  5. Refresh/reload your browser window.

Chrome users, as Chrome installs with Javascript enabled and there is no easy security setting from which to alter this setting we must assume that your JavaScript is enabled.

Internet Explorer users, please do the following:

  1. Open the Tools menu.
  2. Select Internet Options, to open the Internet Options dialog box.
  3. Click the Security tab.
  4. Click the Internet symbol (a globe).
  5. Click the Custom Level button, to open the Security Settings dialog box.
  6. In the Settings list, scroll down to Scripting.
  7. Under Active Scripting, click the radio button to the left of enable, so that a colored dot appears in it.

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